Billing
```Clear prices. Simple cancellations.
This policy explains our subscription billing, refunds, cancellations, renewals, and what happens when a billing issue needs attention.
1. Billing and subscriptions
YamsHost subscriptions are billed according to the plan, billing period, currency, and price displayed at checkout. By completing an order, you authorize YamsHost to charge the selected payment method for the subscription and any applicable recurring charges.
Recurring subscriptions renew automatically at the end of each billing period unless cancelled before the next renewal date. The applicable renewal price and renewal date are shown in the client portal and/or invoice.
2. No refunds after activation
All subscription payments are non-refundable once the subscription has been activated.
This means that once YamsHost has activated the hosting service or other subscription service associated with your order, you are not entitled to a refund for the current billing period, regardless of whether you continue using the service for the remainder of that period.
Customers are responsible for reviewing the selected plan, billing period, price, and any applicable terms before completing their purchase.
3. Cancellation
You may cancel your subscription at any time through the client portal or by contacting YamsHost support.
Cancelling your subscription prevents future automatic renewals. Cancellation does not result in a refund of the current billing period or any period that has already been paid for.
Unless otherwise stated at the time of cancellation, your service will remain available until the end of the already-paid billing period. After the service period ends, the subscription will not renew.
4. Domain registrations and additional services
Domain registration, renewal, transfer, registry fees, dedicated server setup, custom work, third-party licenses, SSL certificates, and other third-party services may be subject to separate terms and may be non-refundable once ordered or activated.
Any applicable charges and conditions will be displayed before the relevant service is purchased.
5. Billing errors
If you believe you have been charged incorrectly or there is an error on your invoice, please contact us as soon as possible using the billing contact details below.
We will investigate reported billing errors and, where an error is confirmed, make an appropriate correction in accordance with applicable law.
6. Service termination
YamsHost may suspend or terminate a service where permitted under the Terms of Service, including in cases involving abuse, fraud, unlawful activity, non-payment, or material violations of our terms.
Termination or suspension resulting from a customer's violation of the applicable terms does not create an automatic right to a refund.
7. Chargebacks and payment disputes
If you believe a payment was made in error, please contact YamsHost before initiating a payment dispute or chargeback so that we can investigate the matter and attempt to resolve it.
Nothing in this policy limits any rights or protections that cannot legally be excluded under applicable consumer protection or other mandatory laws.
8. Contact
Billing questions can be sent to billing@yamshost.org. Please include your invoice number and account email when contacting us.
Do not send full payment card numbers or other sensitive payment information by email.