Legal
Your data deserves a clear answer.
This privacy template explains what a real hosting provider collects, why it is needed, and where customers can exercise their rights.
1. Who we are
[Full legal entity name] ("YamsHost", "we", or "us") is the controller of personal information collected through this website, the sales process, customer accounts, and support services. Our registered address is [address]. Contact our privacy team at [privacy email].
2. Information we collect
- Identity and contact information such as name, email, phone, company, and address.
- Account, service, domain, billing, payment-reference, and renewal information.
- Support tickets, chat messages, call records, migration details, and communications.
- IP address, device information, security logs, cookies, and website interaction data.
- Hosted content and logs needed to provide the service. For customer content processed on a customer's behalf, we may act as a processor under a Data Processing Addendum.
3. How we use information
We use information to provide and secure services, process payments, provision and renew domains, answer support requests, prevent fraud and abuse, meet legal obligations, measure site performance, and send marketing communications where permitted. The legal bases may include contract, legal obligation, legitimate interests, and consent, depending on the purpose and jurisdiction.
4. Sharing and processors
We share information with providers needed to operate the service, such as payment processors, domain registrars, helpdesk tools, email providers, analytics providers, CDN and infrastructure partners, professional advisers, and authorities where legally required. Publish the current vendor list and link to a Data Processing Addendum before launch.
5. Retention and transfers
We retain information only for as long as needed for the stated purpose, service records, legal requirements, dispute handling, and security. Insert the retention schedule here. If data leaves the UK, EEA, or another protected region, describe the transfer mechanism and safeguards.
6. Cookies
Describe essential cookies, preference cookies, analytics, marketing technologies, consent choices, and how customers can withdraw consent. Do not load non-essential analytics or chat tools before the required consent is recorded.
7. Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or export personal information, and to withdraw consent. Contact [privacy email]. You may also complain to [relevant regulator]. We will verify identity and respond within the applicable legal period.
8. Security, incidents, and changes
We use appropriate technical and organisational measures such as access controls, encryption in transit, logging, backups, and staff procedures. No system is risk-free. We will notify affected customers and authorities when required. We may update this policy and will publish the new version with an updated effective date.